Today, I'd like to share the thoughts of our Editor-in-Chief and Senior Vice President, Rich Levin. Rich has been in the content game since the mid-80s and he's been involved in social media for just as long -- long before the term social media became de rigueur.
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| Our crazy Editor-in-Chief mugging for the camera |
1. Orchestration will be the big challenge in 2012 for companies that got started with social within the past two years. They have built their basic platforms and skill sets, and are now realizing that, in order to scale and be fully engaged, they need to orchestrate their activities in real-time, yet remain authentic and transparent in their engagement with customers. This is a big challenge, and there are no easy answers. Companies will try and fail, but they must get back up and keep trying until they figure out the orchestration model that works best for their organization. PR agencies that have developed best practices in this area are the ones to lean on. Agencies that promise the moon via outsourcing should be avoided. Social media cannot be outsourced. Social media must be integrated with all communications activities. Orchestration will be the issue that breaks many client-agency relationships, because it demands a highly integrated relationship. The outsourced model won't fly.



